Complaint Policy

1. Purpose

This policy aims to provide individuals featured in our content, whether in videos, images, or other media, with a mechanism to express concerns or complaints regarding their portrayal.

2. Who Can File a Complaint?

Any individuals depicted in our content with concerns about their portrayal can submit a complaint under this policy.

3. Submitting a Complaint

To submit a complaint, the affected individual can send an e-mail to contact@sg-video.com providing the following information:

• Name of the depicted individual

• Contact information for follow-up

• Description of the concerns or complaints

• Evidence such as links to the relevant content or screenshots

4. Handling of Complaints

Upon receipt of a complaint, we will thoroughly review the matter and respond appropriately. This may include:

• Removal or editing of the relevant content

• Contacting the affected individual to discuss the matter further

• Clarification and resolution of the issue amicably

5. Privacy

All information provided as part of a complaint will be treated confidentially and used solely to investigate and address the complaint.

6. Timeframe

We endeavor to process complaints as quickly as possible. The exact processing time may vary depending on the complexity of the complaint, but we will strive to respond within a reasonable timeframe.

7. Contact Information

For any inquiries or to file a complaint, please get in touch with us at our e-mail stated above.